We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us! To avoid waiting, please check out our FAQ section where you’ll find answers to the most commonly asked questions and quick step-by-step guide.
To communicate effectively, be sure to choose the appropriate communication channel.
AFTER SALES Service via "My orders" For any inquiries regarding pending orders or after sales support, you can log in to your Shein account and ask us questions by submitting a ticket via "My Orders". We will respond as soon as possible. How to submit a ticket?
PRE SALES Service via our "Online Chat" Our "Online Chat" is intended for customer questions related to presales. If you need any help or have any questions related to our products or service, you can contact us via our "Online Chat".
Please note that our presales support team does not provide after sales services.
Wholesalers and retailers If you are wholesaler or retailer who wants to learn more about our benefits, terms & conditions, click here. If you have any questions or concerns, please do not hesitate to contact us at: [email protected].